Support

Need help with Snickerdoodle, or want to report abuse or inappropriate content? We’re here to help.

Get in touch

The fastest way to reach us is by email. We aim to respond within two business days.

What to include

To help us resolve your issue quickly, please include:

The device you’re using (iPhone, iPad, Android phone, etc.), the operating system version, the version of Snickerdoodle (visible at the bottom of the Settings screen), and a clear description of what happened. For abuse or content reports, please include the display name of the user involved and a description of the content or behavior.

Account deletion

You can delete your account directly in the App: open Settings → Privacy & Data → Delete my account. If you no longer have the App installed and need to request deletion, you can submit a request from our account deletion page.

Someone who has died or can no longer use the App

If a Snickerdoodle user has died, or can no longer manage their own account, a family member or legal representative can ask us to close it. Email support@snickerdoodlesocial.com and include:

• The account holder’s name and the email address (or display name) on their Snickerdoodle account.
• Your name, your relationship to them, and a copy of your government-issued photo ID.
• Proof of your authority to act: a death certificate, or, for someone who is incapacitated, a court order, guardianship letter, or power of attorney.
• What you are asking for: closing the account (it is locked immediately and permanently deleted after 30 days), or, for someone who may recover, pausing it (locked, but not deleted).

We review every request by hand and may ask for more information. To protect the account holder and the people they talked with, we never grant sign-in access to anyone else, and we do not release their posts, photos, or messages unless required by a court order or other legal process.

Closing a Snickerdoodle account does not cancel an App Store or Google Play subscription. Apple and Google each have their own process for a deceased person’s account: see Apple’s help page or Google’s help page.

Privacy and data requests

For privacy questions, data export, or other privacy-related requests, please see our Privacy Policy or email support@snickerdoodlesocial.com.